About your order

If the product is out of stock, you will receive a "Restock Notification Email."
" Back in stock notification email " is a service that notifies registered customers by email when an item is back in stock.
-Please note that there may be a time lag in the " restock notification email ."
・Even if a " Restock Notification Email " is displayed, it does not necessarily mean that the item will be restocked.
- Even if you register for the " Restock Notification Email ," we cannot guarantee that you will be able to purchase the item.

Pre-order items cannot be purchased at the same time as other items.
Please note that we cannot accept delivery on a specified date and time.

We do not offer gift wrapping services or include a gift shopping bag.
Please purchase a separate gift wrapping bag and wrap it yourself.
Please note that a purchase receipt will also be included and the price tag cannot be removed before shipping.
*Please note that we cannot accept orders for gift wrapping bags only.

Click here for gift wrapping bags.

Please note that guests cannot change their order details.
Members can cancel their orders themselves by logging in and going to "My Page" -> "Check Order History and Shipping Status."
However, this only applies to orders that are in the "New Order" or "Confirmed" status.
Also, we cannot accept changes to color or size, so please cancel your order and make a purchase again.

If you do not receive an email, please check the following possible causes.

・Incorrect entry of registered email address ・Incorrect email settings ・Automatically sorted into spam or other folders due to advanced security ・If you have set up "specified domain reception" or "specified domain reception rejection" to prevent spam ・If you have set up "specified domain reception", please register [amavel.jp] as a domain ・If you have set up "specified domain reception rejection", please unregister [amavel.jp] as a domain ・Your email account is full and you cannot receive new emails ・Your order has not been completed successfully ・Your internet connection has been interrupted ・Credit card payment error

For more information, please see "Customers who have not received emails."

This site uses a system to analyze fraudulent activity in order to prevent malicious acts such as fraudulent use of other people's names, addresses, contact information, credit cards, etc.

Please understand that if multiple of the following conditions apply, your order will be cancelled.
- If the order is similar to a fraudulent order detected in the past - If there are multiple attempts to pay with a credit card - If the order was placed using a high-risk internet connection - If the country of the order is different from the billing country - If the billing address does not match the registered address of the credit card - Other

Please understand that we will need to verify your identity over the phone.

*Please note that if we are unable to verify your identity, your order will be cancelled.

Please note that if any of the following conditions are discovered after confirming your order, your order will be cancelled.

・If we are unable to contact you by phone or email ・If the phone number or email address is found to belong to someone else ・If it is found that the credit card has already been used fraudulently ・Other