top 5 inquiries

A1) We are very sorry, but we do not accept changes to orders. Members can use some of them from "My Page". (Pre-delivery only)

A2) We are very sorry, but we do not accept cancellations of orders. Members can cancel from "My Page". (Pre-delivery only)

A3) Normally it will be delivered within 3-7 days. For more information, please check " Delivery " in the shopping guide.

A4) We are very sorry, but we do not accept returns unless the product is defective.

A5) We have not set a sales start time. It will be sold as soon as the preparation is completed.

About payment method

A1) You can pay at major convenience stores and banks nationwide by using Paidy Deferred Payment. Click here for details

A2) Please inform the secretariat of your order number and address separately. After confirming receipt, we will mail it separately.

A3) We are very sorry, but we do not accept changes to the payment method after an order has been placed.

About purchase

A1) Please enter your registered e-mail address from " Forgot your password? " on the login page.
You will receive a reset email, so please reset your password from there.

A2) If you receive an e-mail saying "Thank you for your order" to the e-mail address you registered, please be assured that your order has been received without any problems.

A3) We are very sorry, but we do not accept any changes after the order has been placed. Thank you for your understanding.

A4) Depending on the server situation, there may be a delay in the delivery of the "order confirmation email".
If you do not receive an email within 15 minutes, please contact the secretariat with your name, contact information, and the date and time of your order. *In addition, there are cases where e-mails are not received due to domain rejection, etc. Please change the settings so that the "amavel.jp" domain can be received.

A5) Please note that it is not possible to combine orders that have been divided into multiple orders, such as additional orders after the order has been confirmed, into one delivery.

Regarding delivery

A1) If you are not at home when the product is delivered, the product will be temporarily kept at the nearest Sagawa Express sales office.
In that case, the shipping company will contact you, so please specify the date and time of receipt again.
However, if you do not receive the item within one week from the designated delivery date, it will be treated as a refusal to receive or will be returned to us as a long-term absence, and will be automatically canceled.
Please be sure to pick up your luggage on the specified date and time.
In addition, in the case of automatic cancellation, we will charge the round-trip shipping fee as a shipping fee. please note that.

A2) I'm sorry. We will check your order information, so please contact the secretariat. We will respond after confirming your order information.

A3) We are sorry, but we do not accept gift wrapping. Also, please note that the purchase statement is included in the package and the price tag cannot be removed.

A4) Excuse me, but you can only specify one delivery address per order. If you would like to specify multiple delivery addresses, you will need to place separate orders for each delivery address. Also, in that case, please note that a shipping fee will be charged for each order.

A5) We are sorry, but we cannot pack each item individually. It will be packed in one order unit.

About withdrawal

Q1) Sorry to trouble you, but please contact the secretariat.