About returns and exchanges

About returns and exchanges

We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged, soiled, or different from what you ordered, be sure to contact the "Amavel Online Shop Secretariat" within 5 days after the product arrives. please.
We may not be able to accept returns or exchanges if more than 5 days have passed since the item arrived, or if we are unable to contact you in advance. Please send it back to us by cash on delivery within 5 days after contacting us.

For items purchased at a store, please contact the store directly.

After confirming the condition, if the product is defective according to our regulations, we will exchange it for a non-defective product.
Please note that if we do not have a replacement product in stock, we will refund the product price in cash.
*When the product is used
* If the tag has been cut
* If there is no product bag
* When clothes are washed
* Please note that if the product is deteriorated, worn, damaged, or soiled, it will not be possible to return or exchange it.

Please note that we cannot accept returns for the following items.
* Products where the product, box, or instruction manual has been damaged due to customer preference.
* In case of customer's preference, such as wrong size, wrong image of design/color, wrong order, etc.
*The color of the product you receive may differ from the image shown.
* Products that have been used once
* Made-to-order product
* Products that have been stamped and resized
* Products that have passed more than 5 days after arrival

About refund

Refunds will be made within 10 business days after the returned product arrives at us.
* After confirming the returned product, we will cancel the payment method or transfer it to the designated account.

We do not accept cash refunds by registered mail. note that.