Display based on Specified Commercial Law

Store name: Amavel Online Shop
[Operating company]
　　Amavel Co.,Ltd.
[Operating company location]
　　1-24-2 Nishi-Ikebukuro, Toshima-ku, Tokyo 171-0021
[Operation Manager]
　　Takashi Watanabe

Amavel Online Shop Secretariat [TEL] 03-6912-9009
【E-MAIL】 info@amavel.jp
*10:00-18:00 (excluding Wednesdays and Sundays)
*We will be closed during the New Year holidays.

Any fees and consumption tax required in addition to the product price (all prices listed on the Amavel Online Shop include consumption tax.)
- Shipping is free for orders over 10,000 yen (tax included), and for orders under that amount, shipping fees will be set based on your area of residence.

■ 1,100 yen (tax included)
Hokkaido
■ 770 yen (tax included)
Aomori, Iwate, Akita 715 yen (tax included)
Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Tokyo, Chiba, Kanagawa, Yamanashi, Niigata, Nagano, Gifu, Shizuoka, Aichi, Mie, Toyama, Ishikawa, Fukui ■ 770 yen (tax included)
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama 935 yen (tax included)
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi 1,045 yen (tax included)
Fukuoka Saga Nagasaki Kumamoto Oita Miyazaki Kagoshima
■ 1,320 yen (tax included)
Okinawa Prefecture (excluding some remote islands)

Delivery time *Regarding stock, as we also sell products in physical stores, there may be cases where we are unable to provide the product after you place your order due to it being sold out or a defect being discovered.
In such cases, we will contact you, so please be aware of this in advance.
*We will ship via Sagawa Express.
*You can choose the delivery time for your product.
* (In some areas, such as remote islands, we may not be able to accommodate your desired delivery date and time.)
*Please note that delivery times may differ from the usual times for orders placed during long holidays such as the New Year holidays, Golden Week, and other holidays.
*Please note that in rare cases, the arrival date may be delayed due to bad weather or natural disasters.
*If we are unable to deliver the product due to it being sold out or being defective, the Amavel Online Shop mail order office will contact you.
*Pre-order items will be delivered within the delivery period listed on the relevant product page.

Payment method : Credit card
We accept MasterCard, VISA, AMEX, JCB and DinersClub.

■Paidy Deferred Payment is a cardless deferred payment service.
The bill will be for the entire month's usage, and payment will be due the following month.
We will send you billing information via email or SMS. Please pay by convenience store, bank transfer, or direct debit according to the payment method listed in the information.

■PayPay
This is a "prepayment" method that uses your PayPay account.

Regarding stock reservation Stock is not reserved when you add an item to your shopping cart. The item is reserved once payment is made and the order is completed.
Please note that depending on the timing of payment completion between customers, stock may not be secured even if the order has been completed.

Regarding returns: Once you receive the product, please check immediately to make sure it is the same as what you ordered.
We take every precaution to ensure the quality of our products, but if the product is defective, if we deliver a product that is different from the one you ordered due to our fault, or if the product is damaged or soiled due to an accident during delivery, please contact us within 5 days of receiving the product.
We will process your return or exchange as soon as possible. We will cover the shipping costs, so please send the item by cash on delivery.

Please note that we do not accept returns for the following items:

*Products with dirt or damage to the product, box, or instruction manual due to customer reasons *Products that have been used once *Made-to-order products *Products that have been engraved or resized *Products that have been delivered more than 5 days ago

Regarding refusal to accept delivery or long-term absence If delivery cannot be confirmed due to refusal to accept delivery after delivery or long-term absence, you will be charged for the round-trip shipping fee from our warehouse to the nearest Sagawa Express office.
The round-trip shipping fee will be charged to the email address you entered at the time of purchase.
If payment is not confirmed within the period after billing, the payment method you used will no longer be available.
Furthermore, if similar cases are discovered repeatedly, you will be banned from using the service in the future.

Regarding defective products We take every precaution to ensure the quality of our products, but if the product is damaged or soiled, or if it is different from what you ordered, please contact us within 5 business days of receiving the product.
After that, please return the item to us in the same condition as when it was delivered, with postage paid by us. After checking the condition, if the item is found to be defective, we will exchange it for a good item in accordance with our company regulations.
If we do not have a replacement product in stock, we will refund the product price in cash.
*Please be sure to contact us by email before returning the item. We may not be able to accept returns or exchanges if more than five days have passed since the item arrived or if you do not contact us in advance.
*Please note that we will not be able to accept returns or exchanges if the product has been used, the tag has been removed, the product bag is missing, the clothing has been washed, or the product has deteriorated, been worn, damaged, or soiled in any other way.
Please note that we cannot accept returns or exchanges for reasons of customer convenience (such as "the size does not fit," "the product is different from what we expected," or "the wrong item was ordered").

Regarding refunds We will refund you within 10 business days after the returned product arrives at our company.
Once we receive the returned product, we will process the refund to the payment service you used to make the purchase.
*Please note that we do not accept refunds via registered cash mail.