■To customers who did not receive the email■


      Thank you for using Amavel Online Shop.

      We will send the following e-mails to customers who have registered as members and placed orders.

      [Notice of Completion of Membership Registration]
      E-mail sent automatically when member registration is completed

      [Notice of Completion of Member Information Update]
      E-mail sent automatically when membership registration is changed

      【Thank you for your order. ]
      Email sent automatically when an order is completed

      [Notice of shipment of orders]
      An email sent when your order has been shipped

      [Notice of e-mail magazine registration completion]
      E-mail sent when registration for the e-mail magazine is completed

      If you do not receive these emails, it could be for one of the following reasons:

      ■If you are using a free email (Yahoo mail (Yahoo!), Hotmail (MSN), Gmail (google)), etc.■

      If you are using a free email service, the email from our shop will be judged as "spam" by the spam prevention function.
      There are many cases where emails are automatically sorted into the spam folder or trash can instead of the inbox.
      Please be sure to check your spam and junk mail folders as well.
      Also, please set the reception permission setting.

      ■When a domain is specified in mobile email address registration■

      If you have registered with your mobile phone email address and have specified a domain for anti-spam measures,
      You may not receive an email from us.
      If you have specified domain reception settings, please set the reception permission from "@amavel.jp".

      ■If the registered email address is incorrect■

      If your registered email address is incorrect, you will not receive it.
      Please double check the email address you entered before sending.

      ■When the mailbox is full■

      You will not be able to receive emails if the email capacity of your contracted provider is full.
      please confirm.

      ■ If there is a period (.) immediately before @, or if the address has consecutive periods before @ ■

      Emails cannot be sent from a PC if there is a period (.) before the @ in the email address or if there are consecutive periods before the @. Please register with another address.

      ■ Others (other than the above) ■

      If none of the above apply and you do not receive an email, please contact the Amavel Online Shop office.

      In addition, it has been confirmed that there are many cases in which e-mails are not delivered, especially to customers using ezweb.
      If you are using ezweb, please check the spam filter settings and spoofing regulations.

      For inquiries by e-mail,
      ・The e-mail address that was originally registered
      ・E-mail address (computer, etc.) that can be reliably received
      ・Phone number (we will contact you when the email is returned)
      Please fill in

      Amavel Online Shop Secretariat
      03-6912-9009 (10:00-18:00, except Wednesdays and Sundays)